At Camping Haven Shop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and exchanges process. Please read the following information carefully to understand our policies and procedures.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. You must also have the receipt or proof of purchase. Returns and exchanges are accepted within 15 days of receiving your order.

Non-Returnable Items

Certain items are non-returnable due to their nature or for hygiene reasons. These include:

  • Air Pumps
  • Breathable and PE Groundsheets
  • Breathable and PVC Groundsheets

Returns & Exchanges Process

Follow these steps to initiate a return or exchange:

  1. Contact Us: Email us at [email protected] with your order number and details about the product you would like to return or exchange. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to proceed.
  2. Package Your Item: Securely pack the item in its original packaging, including all accessories and documentation. Include the RMA number on the outside of the package.
  3. Ship Your Item: Send the package to the following address:
Camping Haven Shop
565 Amber Isle
Alameda, US 94501

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchange Process

If you are exchanging an item, we will ship the new item to you once we receive the returned product. Please note that you will be responsible for the shipping costs of returning the original item and the shipping costs of the new item unless the return is due to a defect or error on our part.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order # [Your Order Number]

Body:

Dear Camping Haven Shop,

I would like to request a return/exchange for the following item(s) from my order # [Your Order Number]:

  • Item Name: [Product Name]
  • Quantity: [Quantity]
  • Reason for Return/Exchange: [Reason]

Please provide me with the RMA number and further instructions.

Thank you,

[Your Full Name] [Your Email Address]

Contact Us

If you have any questions about our returns and exchanges policy, please contact us at [email protected].

Thank you for shopping with Camping Haven Shop. We appreciate your business and are here to ensure you have a great experience with us.