Welcome to Camping Haven Shop! Below, you’ll find answers to some of the most common questions about our products, services, and policies. If you don’t find what you’re looking for, feel free to contact us at [email protected].
Product Questions
1. What types of tents do you offer?
We offer a wide range of tents including 1-2 Berth Tents, 2-3-4 Person Tents, 3 Berth Tents, 4 Berth Tents, 6 Person Tents, Adventure and Small Tents, and more. Whether you’re camping solo or with a group, we have the perfect tent for your needs.
2. Do you sell camping furniture and equipment?
Yes, we offer a variety of camping furniture and equipment such as chairs, camp kitchens, camping stands, and more. Check out our Camping Equipment section for more details.
3. What are the differences between breathable and PE/PVC groundsheets?
Breathable groundsheets allow air and moisture to pass through, making them ideal for long-term camping. PE and PVC groundsheets are more durable and waterproof, perfect for wet conditions. Choose based on your camping environment.
Shipping and Delivery
1. What are my shipping options?
We offer two main shipping options: Standard Shipping via DHL or FedEx (10-15 business days, $12.95) and Free Shipping via EMS for orders over $50 (15-25 business days).
2. How long does it take to process my order?
Orders are typically processed within 1-2 business days. This includes picking, packing, and preparing your items for shipment.
3. Can I track my order?
Yes, once your order is dispatched, you will receive a confirmation email with a tracking number. Use this number to track your package’s journey and get real-time updates.
Returns and Refunds
1. What is your return policy?
You can return items within 15 days of receiving your order, provided they are in their original condition and packaging. Visit our Returns & Refunds page for more details.
2. How do I initiate a return?
To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. We will guide you through the process.
Payment and Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted for your safety.
2. Can I create an account on your website?
Yes, creating an account allows you to track orders, save your shipping information, and receive exclusive offers. Sign up here.
Contact Us
1. How can I contact customer service?
You can reach us via email at [email protected]. Our team is available to assist you with any questions or concerns.
2. Where is your company located?
Our company is located at 565 Amber Isle, Alameda, US 94501. We ship globally, except for some remote areas in Asia.
Thank you for choosing Camping Haven Shop. We look forward to being a part of your next outdoor adventure!